If you have a Shared Equity Mortgage (SEM) that is also shared jointly with Homes England (formerly Homes and Communities Agency), please contact the Help to Buy Customer Service team directly on 0300 123 4123 or email customerservices@myhelptobuyloan.co.uk.

As the Help to Buy Customer Service team are currently servicing your SEM, HMS is not able to assist you with the day-to-day servicing. Further assistance can also be found at: Manage your Help to Buy: Equity Loan – GOV.UK (www.gov.uk).