Mortgages serviced by HMS

HMS is a specialist provider of mortgage servicing in the UK. Our mission is to provide all our mortgage customers with an outstanding customer experience, recognising that everyone has unique circumstances.

We aim to treat all our customers fairly and in the unfortunate event that any issues should arise, we work to find a fair and equitable solution for all parties. 

Why do I have a mortgage serviced by HMS?

This is because your lender has selected HMS to administer their outstanding mortgage clients. We’re here to help so if you haven’t spoken to us previously please visit our new customer page.

Your home is at risk if you do not keep up repayments on a mortgage or other loan secured on it.

If you have a Shared Equity Mortgage (SEM) that is also shared jointly with Homes England (formerly Homes and Communities Agency), please contact the Help to Buy Customer Service team directly on 0300 123 4123 or email

As the Help to Buy Customer Service team are currently servicing your SEM, HMS is not able to assist you with the day-to-day servicing. Further assistance can also be found at: Manage your Help to Buy: Equity Loan – GOV.UK (

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