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Terms & Conditions


Please note Hampton Mortgage Servicing Limited does not provide advice and nothing on this website should be construed as providing advice. You should consider obtaining your own independent advice as to whether any early repayment, repayment options or the method of repayment is in your best interests.

Your home is at risk if you do not keep up repayments on a mortgage or other loan secured on it.

About us

HMS is a trading name of Hampton Mortgage Servicing Limited which is authorised and regulated by the Financial Conduct Authority (FRN 710290). It is registered in England and Wales and its registered address is South Wing, 1st Floor, Molex House, Millennium Centre, Farnham, Surrey, GU9 7XX under registration number 08462132.

If you have any questions about the website, please contact us by sending an email to

About our terms

These terms and conditions of use (“Terms and Conditions”) explain how you may use this website and any of its content (“website”). These Terms and Conditions apply between HMS (“we”, “us” or “our”) and you, the person accessing or using the website (“you” or “your”).

This website and the information contained herein is copyright of Hampton Mortgage Servicing Limited 2021. All rights reserved.

Please read the following Terms and Conditions carefully before using this website.

By using this website, you signify your agreement to these Terms and Conditions. If you do not agree to these Terms and Conditions, you must not use this website. HMS may modify these Terms and Conditions at any time and without notice.

Accuracy of information and availability of the website

The information contained in this website is for general information purposes only.

Whilst we try to ensure that the information on this website is accurate and complete, we do not accept any liability arising from any inaccuracy or omission in the information on this website.

We make no promise that the website is appropriate or available for use in locations outside of the UK. If you choose to access the website from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.

It is your responsibility to evaluate and verify the accuracy, completeness and usefulness of any opinions, advice, services or other information provided on this website before relying on it.

All information contained on any page of this website is distributed with the understanding that the authors, publishers and distributors are not rendering legal, accounting or other professional advice or opinions on specific facts or matters and accordingly assume no liability whatsoever in connection with its use. You should always consult your legal, tax or professional adviser regarding your specific situation.

Intellectual property rights

Hampton Mortgage Servicing Limited is the owner or the licensee of all intellectual property rights on this website, and of the material published on it. Those works are protected by copyright laws and treaties globally and all such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our website for your personal use and you may draw the attention of others within your organisation to content posted on our website.

Any copies or extracts taken from this website must retain any copyrights, trademarks or other intellectual property notices contained in the original material on this website and you are prohibited from removing any of the same.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.

You must not use any part of the content on our website for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our website in breach of these Terms and Conditions, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

The copying and use of the HMS company logo, slogan, livery or device is not permitted without express prior written approval of Hampton Mortgage Servicing Limited.

Limitation on our liability

This website and the information contained on it is provided for your use “AS IS” without any warranty (whether express or implied) of any kind. HMS and its related, affiliated and subsidiary companies disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

Except for any legal responsibility that we cannot exclude by law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, HMS does not accept any responsibility or liability for loss, liability or damage, however caused, which you may directly or indirectly suffer in connection with your use of or reliance on information contained on this website. Further, in no event shall HMS and its related, affiliated and subsidiary companies be liable for any direct, indirect, special, incidental or consequential loss, liability or damages arising from the use of the information on this website.

Third party sites

HMS is not responsible for the content or suitability of any third-party websites that may link from this website and does not accept any responsibility or liability for loss or damage however caused as a result of your accessing any third-party websites. The inclusion of those sites or any links does not imply a recommendation or endorse the views expressed within them.

Your privacy and personal information

We may store email addresses for our own purposes, which may include contacting you with information that we believe may be of interest to you. You can contact us at any time using the details on the contacts page to advise us you would prefer not to receive any such information.

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

Submitting information to the website

While we try to make sure that the website is secure, we do not actively monitor or check whether information supplied to us through the website is confidential, commercially sensitive or valuable.

Other than any personal information which will be dealt with in accordance with our Privacy Policy, we do not guarantee that information supplied to us through the Website will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.

Changes to the website

The format and content of this website may be changed at any time without notice. The operation of this website may also be suspended or discontinued for support or maintenance work, in order to update its content or for any other reason and without notice. Access may be terminated either in relation to specific users or generally at any time and without notice.

We endeavour to ensure that the material contained on this website is accurate and complete at the date first published however, you should recognise that information contained on this website may become out-of-date over time.


We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out at the top of this page.