Do you have a loan or mortgage serviced by HMS? Please visit our Customer Hub.

Residential mortgage servicing

We provide an alternative, technology-focused approach to the established residential mortgage servicing model. Our experienced primary servicing team is complemented by automated systems that deliver frequent personalised communications, ensuring borrowers remain engaged throughout the lifecycle of the loan. Using bespoke forbearance options, our dedicated special servicing team work with borrowers and clients to achieve workable solutions for repayment. We take care of your customer servicing, allowing you to focus on your core business objectives.

  • Improve your customer journey
  • Improve recovery of your delinquent loans
  • Streamline your operating model and reduce business overheads

We offer

  • Primary servicing
  • Special servicing
  • Loan administration and portfolio level reporting

Detailed analytics & data visualisation

In-depth real-time understanding of your portfolio performance.

A flexible approach

Choose a servicing model that works for your business and budget.

Fully outsourced

We become the counterparty to your borrowers.

White-labelled platform

We are an integrated extension of your business.


We take on certain components of your servicing.