New to HMS?

As a new customer, please give our welcome team a call on 020 3675 9959 as soon as practicable so we can run you through the account set up process. Our team are available 9am to 5:30pm, Monday to Friday. You can also give us your details to arrange a call back.

As part of your transfer you should have already received a welcome letter from us, if you haven’t received this yet then please contact us on 020 3675 9959 so we can arrange for this to be sent out. The welcome letter contains important information regarding the transfer of your mortgage and sets out a number of items for your review, but it is worth noting that your original mortgage conditions remain the same as originally agreed with your lender. We want to ensure new customers of HMS are unaffected during the mortgage transfer process.

For more information on making payments, please see our manage my account page.

If you have any further questions, please visit our FAQs page.