FAQs

Questions about HMS

Hampton Mortgage Servicing Limited is a specialist provider of mortgage and loan servicing on behalf of a range of lending institutions in the UK. We pride ourselves on the strength of our customer services and our solutions-based approach to working with customers to manage and recover their secured debt.

HMS is authorised and regulated in the UK by the Financial Conduct Authority to perform this role (FRN 710290).

If you have a loan serviced by HMS this is because your lender has selected HMS to administer the loan and if necessary recover their outstanding debt.

HMS is committed to acting in the best interest of customers (borrowers), ensuring they are fairly treated and have a positive experience. We have clear procedures in place to identify, record and take appropriate steps to safeguard customers and ensure they do not suffer any form of detriment in dealings with HMS.

If you have any queries about your loan with HMS, then please contact us on 020 3675 9959, request a call back or email us at contact@hamptonmortgages.com.

Our opening hours are 9am to 5:30pm, Monday to Friday, excluding bank holidays. If you’d prefer to send us correspondence via the post then our address is:

Hampton Mortgage Servicing Limited
South Wing
1st Floor Molex House
Millennium Centre
Farnham
Surrey
GU9 7XX

At HMS we strive to provide our customers with excellent customer service but in the unlikely event that you are unhappy with the service you have received from us please see our internal complaints policy which includes our complaint-handling process, response timelines and what to do if you are unhappy with our response.

If you have any queries, please get in touch.

Questions about your CRE loan

We work with all customers at all stages to find a suitable repayment solution, so please contact us to discuss the options available to you if you cannot repay in full on the due date. We would also urge you consider consulting with a company or organisation that offers free debt advice and support. We are very happy to work with any of these companies or organisations directly if this would be your preference.

Once the debt becomes due, if you fail to make any contact with us to repay in full or work with us to reach a suitable repayment solution, HMS may take further steps to recover the debt. This could impact your credit rating and your ability to obtain credit in the future. Depending on the client and the nature of the debt, as a last resort legal action may be taken against you.

If you have not contacted us already to discuss your situation, please do so immediately by calling 020 3675 9959 as there may be other options available to you to avoid litigation.

I have another question

If we have not provided an answer to your questions here, please contact us and our team will be happy to assist.

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