Treating Customers Fairly & Consumer Duty

HMS is committed to acting in the best interest of our customers, ensuring that you are fairly treated, and have a positive experience.

We have clear procedures in place to ensure that we take appropriate steps to safeguard customers. This is to make sure you do not suffer any form of detriment in dealings with HMS.

In the unfortunate event that any issues should arise, HMS are fully committed to finding a fair and equitable solution for all parties.

Should there be other factors affecting your ability to repay your loan/make monthly payments or if there is information you feel would be helpful to share with HMS to better understand your circumstances, please do let us know by contacting our servicing agents either by calling us on 020 3675 9959 or via email at contact@hamptonmortgages.com. You can also write to us at our Farnham address.